Basic troubleshooting
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Commonly, there are a few things you can immediately do in order to remedy issues between the platform, your wallet or device.
Not enough ETH. (see )
No notifications/prompt to your wallet. (see article about )
Wallet not connecting.
Transaction has not confirmed. (see )
Transaction errors and failed interactions.
No connection
Storage issues
Data troubles
Display issues
Update browser, device and wallet.
Clear cache. (before the time you interacted with Universe)
Disconnect then reconnect your wallet to Universe. (if there are issues loading data)
Switch between the ‘Mainnet’ & any ‘Test-Net’ or ‘Side-Chain/Layer two.’
Adjust your VPN. (if enabled)
Enable third-party cookies. (if disabled)
Disable any adblockers. (they may prevent data transfer)
Allow popups (in case you are not getting wallet prompts)
Adjust advanced security settings. (they may prevent your browser from running the necessary jobs required to use Universe XYZ)