Universe Docs
  • xyzDAO Overview
  • Beginner's Guide to Governance
  • FAQ Walkthroughs
    • How to get $XYZ tokens?
    • How to obtain voting power (stake) in the DAO?
    • How to lock $XYZ to increase voting power?
    • How to delegate voting power (vXYZ)?
    • How to return delegated voting power (vXYZ)?
    • How can I earn rewards from the USDC/XYZ pool?
    • How to withdraw $XYZ from the DAO?
    • How to create a proposal?
    • How to vote on the proposal?
  • DAO Specifications
    • Diamond Standard
    • Thresholds
    • DAO Governance
    • Multiplier and Voting Power
  • Proposals & Voting
    • Proposals
    • Proposals State
    • Warm-Up
    • Abrogation Proposals
    • Voting
  • Token
    • $XYZ Token
    • Token Distribution
    • Air Drop
  • Distribution Programs
    • Yield Farming and LP Incentivization
      • Epochs
    • DAO Staking
    • Airdrops
  • xyzDAO NFTs & Resources
    • Polymorph FAQs
  • Universe Basics
    • Ethereum Basics
      • A Guide to Ethereum & Blockchains
      • What is a Blockchain?
      • Digital Wallets
      • What is ETH?
      • How do I get ETH?
      • What is gas?
      • How can I measure/predict the fees?
    • Marketplace FAQs
      • What are the Marketplace fees?
      • How do I buy an NFT?
      • How do I make an offer for an NFT?
      • How do I list an NFT?
      • How can I cancel my listing?
      • How do I change the price of my listing?
      • How do I accept an offer?
    • Wallet FAQs
      • Do hardware wallets work with Universe XYZ?
      • My transaction is stuck
      • Types of wallets
    • Minting FAQs
      • What is minting?
      • How do I Mint NFTs with Universe XYZ?
      • How do I create Collections on Universe XYZ
      • Where are my NFTs displayed?
      • Are my NFTs on Universe visible on other platforms?
      • Can I mint an NFT without putting it up for sale?
      • Can I sell NFTs minted on Universe on other platforms?
      • What is burning?
      • What is ERC-1155?
      • What is ERC-721?
    • Troubleshooting
      • Basic troubleshooting
      • How do I contact support?
  • Resources
  • Whitepaper
  • Discord
  • Twitter
  • Medium
  • Telegram
  • YouTube
  • GitHub
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  • Common Issues
  • Standard Solutions

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  1. Universe Basics
  2. Troubleshooting

Basic troubleshooting

Commonly, there are a few things you can immediately do in order to remedy issues between the platform, your wallet or device.

Common Issues

  • Not enough ETH. (see what is gas?)

  • No notifications/prompt to your wallet. (see article about digital wallets)

  • Wallet not connecting.

  • Transaction has not confirmed. (see my transaction is stuck)

  • Transaction errors and failed interactions.

  • No connection

  • Storage issues

  • Data troubles

  • Display issues

Standard Solutions

  • Update browser, device and wallet.

  • Clear cache. (before the time you interacted with Universe)

  • Disconnect then reconnect your wallet to Universe. (if there are issues loading data)

  • Switch between the ‘Mainnet’ & any ‘Test-Net’ or ‘Side-Chain/Layer two.’

  • Adjust your VPN. (if enabled)

  • Enable third-party cookies. (if disabled)

  • Disable any adblockers. (they may prevent data transfer)

  • Allow popups (in case you are not getting wallet prompts)

  • Adjust advanced security settings. (they may prevent your browser from running the necessary jobs required to use Universe XYZ)

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Last updated 3 years ago

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